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Many of SLFCU’s branch lobbies have re-opened for member service with additional safety precautions. Kirtland and Livermore East remain closed. Learn more. To read more about how COVID-19 is affecting SLFCU, click here.

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Information from SLFCU about Coronavirus

SLFCU is aware that our members may be impacted by the Coronavirus (COVID-19) outbreak.  Our goal is to help ensure the health and safety of both members and employees during this outbreak, and we are following all Centers for Disease Control, New Mexico Department of Health, and California Department of Public Health recommendations and guidelines.


LATEST UPDATES

Information for Members about Applying for a PPP Loan From SLFCU

Information About SBA Paycheck Protection Program Loan Forgiveness

SLFCU Branches Re-Opening

Get Answers To Frequently Asked Questions About Coronavirus Economic Impact Payments

Federal, State, and Local Assistance for Businesses Affected by the COVID-19 Pandemic.

Livermore Downtown Closed on Wednesdays until Further Notice.

Information for members expecting an economic stimulus payment.

All New Mexico lobbies are closed until further notice; drive-ups and the Contact Center remain open.

Answers to Frequently Asked Questions about SLFCU's Response to COVID-19.

All SLFCU events canceled until further notice.

Kirtland branch closure.

SLFCU’s Livermore branch availability during the Bay Area’s shelter in place order.


ACCESSING YOUR ACCOUNTS

SLFCU offers many secure, convenient ways to access your accounts without visiting a branch. We encourage our members to consider taking advantage of these options if possible: 

  • Use online and mobile banking: You can make transfers between your accounts, transfer money to another SLFCU member, make loan and credit card payments, deposit checks, review transactions, and more. Learn more or enroll.
  • Use our automated phone banking system: You can review balances and deposits, make transfers and loan payments, and more. You must enroll before using automated phone banking. To access automated phone banking or enroll, call our Contact Center.
  • Call our Contact Center: Our Contact Center can assist with many transactions, questions, or issues. Call 505.293.0500 or 800.947.5328 to speak with a representative or send our team a secure message through online or mobile banking. Representatives are available Monday - Friday from 7:30 a.m. - 6:00 p.m. (MT) and Saturdays from 8:30 a.m. - 2:00 p.m. (MT). 
  • Use 28,000 surcharge-free ATMs: SLFCU is part of CO-OP, a nationwide network of ATMs where you can get cash and check your balance surcharge-free. Many ATMs also accept deposits. Locate an ATM near you.
  • Use the drive-up: Our Juan Tabo, Cottonwood, Edgewood, Los Lunas, Paseo, Rio Rancho, and Tech Park branches offer drive-up services.

IF YOU ARE IMPACTED FINANCIALLY

As this situation evolves, members may be affected financially. SLFCU is here to help.* Options may include:

  • Skipping a payment on your auto loan, signature loan, CreditLine, or signature-secured loan
  • A “relief loan” of up to one month’s net pay
  • Waived penalties for early term certificate withdrawals
  • Temporary relief of loan payments
  • Credit limit increases for your personal SLFCU credit card

If you have questions or would like information on one of the options above, please call us at 505.293.0500 or 800.947.5328.

*Subject to eligibility, loan, and credit approval 

HOW WE’RE MITIGATING THE RISK OF COVID-19 AT OUR BRANCHES AND OFFICES

We’ve taken a number of steps in our branches and offices to help protect members and employees during the pandemic including the following. We also suggest that members take similar precautions where applicable.

  • Capacity at all SLFCU branch lobbies is limited to no more than 25%.
  • All SLFCU employees are wearing masks while at work. 
  • Per the NM Govenor's July 1, 2020 emergency public health order, all members and visitors entering SLFCU facilities MUST wear a mask or face covering. Only those wearing a mask will be permitted to enter. 
  • Clear plastic shields have been installed at teller stations.
  • Social distancing markings have been added outside our branches to help those waiting to enter keep a safe distance from others. 
  • We’ve communicated to employees the importance of handwashing as well as the proper technique to help mitigate the spread of illness. 
  • Employees have received a list from the Centers for Disease Control of additional preventative measures they can take.
  • We’ve instructed all employees who are sick to remain at home to recover. 
  • We’ll be welcoming and thanking members who visit our branches without shaking hands. 
  • Our lobbies are cleaned and sanitized frequently and hand sanitizer is available for use.

WE’LL KEEP YOU UPDATED

SLFCU is continuously monitoring the situation and will communicate to our members as needed. If you would like to submit a question or feedback about how COVID-19 affects SLFCU, click here.

Thank you for your trust in SLFCU. 


FREQUENTLY ASKED QUESTIONS

How can I transact on my accounts without visiting a branch?

If you have questions or need help with one of the options above, please call our Contact Center at 505.293.0500 or 800.947.5328. Representatives are available Monday – Friday from 7:30 a.m. to 6:00 p.m. MT and Saturdays from 8:30 a.m. to 2:00 p.m. MT.
 

Is SLFCU temporarily closing branches or limiting branch service?

After careful planning to ensure the safety of our members and employees, Sandia Laboratory Federal Credit Union re-opened our branch lobbies, as follows:

  • Branch lobbies that are open as of Friday, May 22: Juan Tabo, Cottonwood, Paseo, Tech Park, Edgewood, Rio Rancho, Jefferson, Los Lunas, and Livermore Downtown. The Livermore Downtown branch will once again be open Monday through Saturday after temporarily being closed on Wednesdays. 
  • Branches that will remain closed until further notice: Kirtland and Livermore East.

Members may be asked to wait outside the branch until an SLFCU employee is available to assist them. We are limiting occupancy to 25% of each branch's capacity at any given time. Social distancing lines have been marked outside branches for those waiting to enter. We encourage you to keep using our drive-ups, ATMs, online and mobile banking or automated phone banking to process transactions as possible.

All visitors are asked to follow these guidelines to help ensure the safety of our members and employees:

  • Per the NM Govenor's July 1, 2020 emergency public health order, all members and visitors entering SLFCU facilities MUST wear a mask or face covering. Only those wearing a mask will be permitted to enter. 
  • If you are coughing, do not feel well, or do not wish to wear a mask, please use online or mobile banking, automated phone banking, drive-up service, or an ATM instead of visiting a branch.
  • Please bring your driver’s license or official photo ID so that we may confirm your identity.

We are taking extra precautions inside our branches to help protect our members and employees. All SLFCU employees are wearing masks, regularly washing their hands, and using hand sanitizer. Lobbies are cleaned frequently, and clear plastic shields have been installed at teller stations. 
 

Please see this page for information on each of our branch’s current availability.

How can I access my safe deposit box if my branch is closed?

Please call the Contact Center at 505.293.0500 or 800.947.5328, and they will assist you in making an appointment to access your box. Representatives are available Monday – Friday from 7:30 a.m. to 6:00 p.m. MT and Saturdays from 8:30 a.m. to 2:00 p.m. MT.

Can SLFCU help me if Iím affected financially?

For members impacted financially by COVID-19, options may include:*

  • Skipping a payment on your auto loan, signature loan, CreditLine, or signature-secured loan
  • A “relief loan” of up to one month’s net pay
  • Waived penalties for early term certificate withdrawals
  • Temporary relief of loan payments

If you have questions or would like information on one of the options above, please call our Contact Center at 505.293.0500 or 800.947.5328.

Representatives are available Monday – Friday from 7:30 a.m. to 6:00 p.m. MT and Saturdays from 8:30 a.m. to 2:00 p.m. MT.

*Subject to eligibility, loan, and credit approval. 

Iím expecting a stimulus payment. What do I need to know to get my direct deposit successfully?

In most cases, your stimulus payment will be deposited in the same account as your tax refund. When filing your taxes, there are important account number formatting and account ownership requirements when supplying your direct deposit information to the IRS on your tax forms. It is important to supply your account number using the formats on this page. In addition to helping you locate the correct format for your account numbers, you will also find SLFCU’s routing number and account ownership considerations in the “For tax refunds” section.  

If you have specific questions regarding the stimulus payments, the IRS has put together a page with helpful information

How is SLFCU helping to keep employees safe?

SLFCU has restricted employee travel to any location outside of SLFCU’s geographic service area. We have communicated to our staff the importance of taking CDC-recommended precautions to reduce the transmission of infectious diseases, and have instructed employees to stay home if they are ill. Managers are working with employees who need unique schedule solutions to satisfy work obligations and family commitments.

How are SLFCU branches cleaned to prevent the spread of COVID-19?

The health and safety of our members and employees is our top priority. We've engaged our janitorial cleaning crews to add additional shifts when and wherever possible. Additionally, our staff members are assisting by frequently cleaning common surfaces. We are also closely following Centers for Disease Control (CDC) guidelines and emphasizing to our staff the importance of handwashing and staying home if they feel ill.

Have you received any reports that SLFCU members or employees have tested positive for COVID-19?

We have not received reports that any of SLFCU's employees have tested positive for COVID-19. Also, we have not received notice that any members visiting SLFCU branches have tested positive for the virus.

Iím worried about the pandemicís impact on the economy and investments. How can I receive updates about whatís going on and advice on what I should do?

Your savings, checking accounts, term certificates, and IRAs are federally insured by the National Credit Union Association to at least $250,000 and backed by the full faith and credit of the United States Government. If you are concerned about your financial investments, we encourage you to make an appointment to speak with a MEMBERS Financial Services advisor. Phone appointments are available and can be scheduled by calling 505.237.3930 or 800-947-5328 extension 3930 or 7330.

Are seminars presented by the MEMBERS Financial Services Program still being offered?

The March and April 2020 seminars have been postponed until further notice. Future seminar offerings will be listed on our calendar and in our monthly newsletter.

I purchased a Sandia Peak Tramway pass for a future date, but the tram is closed until further notice. Can I get reimbursed?

In response to the COVID-19 outbreak, Sandia Peak Tramway has suspended operations until further notice. As a result, SLFCU has stopped taking tram pass reservations. Members with a reservation through April 30 will be contacted by SLFCU and issued a refund. 

Iíd like to meet with SLFCU Business Services. What are my options?

We are currently not scheduling face-to-face meetings for Business Services. Existing SLFCU Business members may call or email their assigned Commercial Lender. If you’re new to this service, please call our Contact Center at 505.293.0500 or 800.947.5328, and they will assist you in contacting Business Services. Contact Center representatives are available Monday – Friday from 7:30 a.m. to 6:00 p.m. MT and Saturdays from 8:30 a.m. to 2:00 p.m. MT.

Iíd like to meet with an SLFCU Mortgage lender to apply or ask questions about my application. What are my options?

We are currently not scheduling face-to-face meetings for mortgage services. We are happy to answer questions via telephone and you can also apply for a home loan online. The delivery of documents can be completed via secure internet sources. Please contact our Mortgage professionals by calling 505.237.7161 or 800.947.5328, ext. 7161, or email mortgages@slfcu.org.

What do I do if I was planning to attend an upcoming event at an SLFCU branch?

As part of SLFCU’s ongoing efforts to prevent the spread of illness, public use of our community and training rooms has been suspended indefinitely. Branch employees have notified members who have reserved these rooms.

Additionally, our April 18 shred event at the Cottonwood branch and our May 9 shred event at the Juan Tabo branch have been canceled.


ADDITIONAL INFORMATION ABOUT COVID-19

New Mexico Department of Health Coronavirus Information
California Department of Public Health COVID-19 Updates
Alameda County Coronavirus Updates
Centers for Disease Control and Prevention Coronavirus Information
Tips from the Federal Trade Commission for Avoiding Coronavirus-Related Scams  

If you believe that you may have COVID-19, please refer to the pages of the appropriate governmental agency listed above for guidance on what to do.

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