Consumer Tips for Protecting Your Accounts and Your Identity
Recent security breaches, particularly the September announcement by Equifax that data for 143 million Americans was compromised, have caused intense concern. The Consumer Financial Protection Bureau (CFPB) recommends the following steps to protect yourself:
Free Monitoring Tool: Mastercard Identity
MONITOR YOUR ACCOUNTS FOR UNAUTHORIZED CHARGES OR DEBITS.
Review your accounts regularly using online banking, or at a minimum examine your monthly statements closely. Report even small problems immediately as some thieves may process a small charge or debit just to see if the account is live or whether the consumer notices. Fraudulent charges may occur many months after information is stolen.
ALERT SLFCU IMMEDIATELY IF YOU SUSPECT CARD FRAUD.
Contact SLFCU to cancel your current card before more transactions come through. Under federal law and other applicable rules, you are generally not responsible for unauthorized debits or charges to credit or debit card accounts, as long as they are reported within 60 days of the fraudulent activity.
AVOID SCAMS THAT ASK FOR PERSONAL INFORMATION BY EMAIL OR PHONE.
A common scheme, known as “phishing,” involves a scammer contacting a consumer by email or phone and asking to verify account information. SLFCU will never ask for account information through email. Report suspicious calls and emails to email@example.com. If you have provided personal or account information, call SLFCU immediately.
FOLLOW UP AND MAINTAIN RECORDS.
If you contact SLFCU or any other company regarding fraud, write down the dates on which calls are made and keep this information in a file. If you send a secure message through online banking, be sure to keep a copy for your own records.
SIGN UP FOR ESTATEMENTS AND ENOTICES.
By signing up for eStatements and eNotices, you keep sensitive financial information out of your mailbox, which is an easy target for identity thieves. You’ll also receive an email notice of overdrafts on your account rather than a paper letter, which can help you act sooner if your account information has been stolen and used.
LOCK YOUR CARDS USING CARD CONTROL APPS.
Set controls and receive alerts for your SLFCU debit and credit cards to better protect your cards from fraudulent use. Turn your cards off when you won’t be using them, and choose other settings such as notifications if your cards are used online or internationally. Click here for more information and to download the apps.
IF YOU SUSPECT FRAUD
SLFCU has a commitment to investigate charges and respond quickly. You have a right to see the results of SLFCU’s investigations, should you need to keep them for your records. If you are ever concerned for the safety or security of your account information, please contact us right away at 505.293.0500 or 800.947.5328.
For more information about identity theft, visit the CFPB website.
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