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SLFCU branches and Contact Center are closed, and online, mobile, and automated phone banking are currently unavailable due to our transactional system upgrade. All systems will be available and we will resume regular hours on Tuesday, November 13. Learn more.

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We're upgrading to serve you better. 

Important Details

Learn more about the new transactional system.

BENEFITS OF THE UPGRADE

  • Make deposits and withdrawals without paper slips.
  • Swipe your debit card to access your accounts in branches.
  • Make transfers more easily between personal and business accounts.
  • The automated phone banking system will now allow you to select preferences to personalize your experience.
  • Set preferences in our new automated phone banking system, such as touchtone or speech commands, text options, and a male or female voice.
  • The new transactional system will bring together all of SLFCU’s business and personal accounts – a change business members have been requesting

NOVEMBER 10-12 DOWNTIME

Service Availability Schedule

Service Availability Schedule

Service Availability Schedule
ServiceFriday, 11/9/18Saturday, 11/10/18Sunday, 11/11/18Monday, 11/12/18Tuesday, 11/13/18
Branches Regular Hours Closed Closed Closed Regular Hours
Contact Center Regular Hours Closed Closed Closed Regular Hours
Online/Mobile Banking with Bill Pay Available Through SLFCU Business Hours Unavailable Unavailable Unavailable Available
mid-day
Automated Phone Banking Available Through SLFCU Business Hours Unavailable Unavailable Unavailable Available
ATMs Available Available Available Available Available
Debit Cards Working Working Working Working Working
Credit Cards Working Working Working Working Working

AVAILABILITY FOR BUSINESS-SPECIFIC SERVICES

Service Availability Schedule - Business
ServiceFriday, 11/9/18Saturday, 11/10/18Sunday, 11/11/18Monday, 11/12/18Tuesday, 11/13/18
Business Online Banking Available Through SLFCU Business Hours No Longer In Use No Longer In Use No Longer In Use No Longer In Use
Business Online BillPayer Available Through SLFCU Business Hours No Longer In Use No Longer In Use No Longer In Use No Longer In Use
Business Online Mobile App Available Through SLFCU Business Hours No Longer In Use No Longer In Use No Longer In Use No Longer In Use
Online/Mobile Banking with Bill Pay Not Applicable To Business Members Unavailable Unavailable Unavailable Available
mid-day

BUSINESS MEMBERS: Please do not make online banking or bill pay changes November 1-9. Changes made in Business Online and Business Online BillPayer after November 1 may not be moved into the new system. For example, if you schedule a payment for November 13 on November 8, it will not be moved and a payment will not be made.

ADDITIONAL DETAILS

Account Numbers

Your account number will remain the same. However, you may see the addition of leading zeros in online banking, bringing the length of your account number to 10 digits.

For checks ordered after November 9, you may request to have a number other than your account number printed on your checks. This will provide greater security and eliminate the need to change account numbers due to a lost checkbook. You can continue to find your account numbers in online banking.

Automated Phone Banking

SLFCU will introduce a new automated phone banking system on November 13. Members will call the same number – 505.293.0500 or 800.947.5328 – to reach the new system. Members will be prompted to reenroll. There may be a long pause before the system connects. 

In the new system, you will be able to select preferences, such as touchtone or speech commands, text options, and a male or female voice. The system will also recall your usage pattern and provide options based upon it.

Branches & Contact Center Closed November 10-12

SLFCU will be closed for three days during the upgrade. We will make the transition over a long weekend to minimize the impact on our members. SLFCU branches and our Contact Center will be closed Saturday, November 10 (a special closure); Sunday, November 11 (as usual); and Monday, November 12 (for the Veterans Day holiday).

We will reopen at our regular time the morning of Tuesday, November 13. Visit slfcu.org/Hours for our regular lobby, drive-up, and Contact Center hours.

View the downtime schedule.

Debit Cards

In preparation for our transactional system upgrade on November 13, SLFCU is unable to issue debit cards November 2-12.

To report a personal debit card lost or stolen, call 800.947.5328 during regular SLFCU business hours. After hours and during SLFCU’s transactional system upgrade November 10-12, please call 888.241.2510.

Following the upgrade, debit card transactions will post as soon as the merchant submits your transaction rather than nightly. You may see fewer pending transactions and a more accurate representation of your account balance.

After November 13, members will be able to access accounts by swiping your debit card in branches.

Credit Cards

SLFCU credit cards will continue to work as usual during the upgrade.

To report a credit card lost or stolen November 10-12, please call 800.449.7728. 

Following the upgrade, you can manage your credit card accounts by clicking the Manage Credit Cards widget in online banking. You will be able to enroll in and view eStatements, submit credit card disputes, and more. 

eStatements

If you are receiving eStatements and eNotices, you will continue to receive both after the upgrade. Members who have opted in only for eStatements or eNotices will receive paper statements until they agree to receive both eStatements and eNotices. To opt in to eStatements and eNotices, log in to online banking and click the eDocuments widget.

The number of eStatements available within online banking will increase from 18 to 24 months.

Online & Mobile Banking Unavailable November 10-12

During the upgrade, online and mobile banking will be unavailable.

Shared Branching Unavailable November 10-12

Members will not be able to access accounts through shared branching for three days during the upgrade. 

Statements

You will receive two statements in November. In early November, you will receive your regular monthly statement generated on November 4. In mid-November, you will receive a final statement from the old transactional system that shows partial-month transactions and dividends. The remainder of your November transactions will appear on your month-end statement as of November 30. Statements will now include calendar month transactions and will be generated as of the last day of each month.

Home Equity and Signature CreditLines will no longer be included in your monthly statements; instead, they will arrive on separate statements generated 15 days prior to your payment due date.

Transaction Receipts

Receipts will have a completely new look. In addition to listing the transaction, they’ll include your account balance and a detailed listing of cash deposits.

Please note these examples:

PERSON TO PERSON TRANSFER

In this example, member Samuel Sandia transfered $105 from his Money Manager checking account to member Sandy Sandia's Money Manager checking account.

The first section shows:

         number 1 The withdrawal from Samuel's account

         number 2 The withdrawal is sent to Sandy's account.

The second section shows:

         number 3 The deposit into Sandy's account

         number 4 The deposit from Samuel's account.

number 5 Sandy's balance information is hidden from Samuel.

Receipt sample of a person to person transfer

AUTO LOAN PAYMENT

This receipt shows member Sandy Sandia's $486 auto loan payment.

The receipt details: 

  • Previous balance
  • How much of the payment was applied to the principal loan balance
  • How much went toward interest
  • Current loan balance 

The bottom of the receipt lists the currency increments of the cash payment. 

Receipt sample of auto loan payment

CASH DEPOSIT

Sandy Sandia has made a $675 cash deposit to her savings account. The receipt includes: 

  • The previous balance
  • Current balance
  • Available balance (current balance minus required $5 share) 
  • A listing of the type of currency deposited

Receipt sample of cash deposit

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