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New online banking is here!

Important Details

Learn important information about the various aspects of the new online banking system.

WHAT WILL NOT CHANGE

  • Your username and password will not change. You will use your current online banking username and password to access the new system.
  • The bill pay system is not changing. Payments you have already scheduled will continue to be made.
  • Scheduled transfers within SLFCU accounts will move to the new system and will occur as scheduled. 
  • Business Online is not changing at this time. Watch for information about a Business Online upgrade which will occur in late 2018.

WHAT WILL CHANGE

  • The new system will require you to enter a valid email address when you first log in. This is for your safety and security, to ensure that important messages and alerts reach you in a timely manner.
  • You will need to set up new alerts, security questions, and transaction categories.
  • Scheduled transfers to accounts at other financial institutions will not move to the new system. These will need to be recreated. 

Account Nicknames

You may nickname your accounts. If, for example, you’ve opened additional savings accounts for specific purposes, you can give them more meaningful names, such as Down Payment or Holiday Savings.

Alerts

In the upgraded system, alerts are located under the notifications tab.

Existing alerts did not transfer to the new system, so you need to set up the alerts you would like to receive. The new alerts system offers many more options, all of which are described in detail once you log in. You can also choose to receive alerts via email, text message, push notification, or all three. (You must install the mobile app to receive push notifications.)

Even if you do not set alert preferences, you may receive security-related email alerts. These are sent to the email address you provide or confirm at your first login. 

Budgeting Tools

SLFCU’s online banking can help you manage your budget. You can set up monthly budget limits in various categories, and the system will track your spending. Most of your purchases will be categorized automatically, but you may also categorize transactions manually, move transactions that weren’t categorized the way you’d like, create new categories, and split transactions between multiple categories.

Set alerts so you’ll be notified when you exceed your budget or a specific spending category.

Credit Card eStatements

To view your credit card eStatement, click the eDocuments widget and select Credit Cards.

Currently members cannot enroll for credit card eStatements. We are working on restoring that functionality to online banking. If you wish to stop receiving credit card eStatements or need to update the email address at which you receive your eStatement notifications, please call 505.293.0500 or 800.947.5328.

Credit Card Payments

A credit card payment made through online banking will update your available credit immediately. You benefit from having access to more credit while your payment is processed.

Important information about credit card payments

  • Another credit card account: The new online banking system does not permit transfers to be made directly to another member’s credit card account. Instead, you can transfer funds to another member’s savings or checking account so he or she can make the credit card payment. Or you can set up payments using bill pay. Either method can be used to schedule recurring transfers or payments.
  • Automatic payment changes: Please contact a representative if you wish to make a change to your automatic credit card payments. Call 505.293.0500 or 800.947.5328 or visit any branch if you wish to pay your credit card from a different account, change from a minimum payment to full payment, or cancel automatic payments.
  • Pending payments: Please note that when you view a pending payment, it appears with a negative sign. Once the payment has posted, it appears as a credit. We are working on a fix for this issue.
Credit Cards

Real-time credit card data is displayed in the new online banking system. You do not need to sign in to a separate system to see this information. A credit card payment made through online banking will update your available credit immediately. If you make a credit card payment in a branch or by phone, the update takes two business days.

To view your credit card eStatement, click the eDocuments widget and select Credit Cards.

Credit Cards: Denied Transactions

Currently, denied credit card transactions appear in the pending transaction section as a successful purchase. Please note that what appears to be a duplicate transaction does not impact your balance and credit availability. You may call SLFCU at 505.293.0500 or 800.947.5328 or the number on the back of your card if you have questions about credit card transactions.

Customization

Set your background to a decorative theme, and arrange your widgets (such as accounts and transfers) so the features you use regularly are the most accessible. You may also nickname and color code your accounts.

Depositing Checks

There is no change to the way you deposit checks. You may continue to scan your check and deposit it through your computer, or take a picture of the check with your phone and deposit it through the mobile app.

Email Address Requirement

An email address is required to use the upgraded online banking system. You will be prompted to enter or confirm your email address before you can view your accounts.  

A current, working email is necessary for security reasons. If you do not have an email address, there are many services that offer free email addresses; we strongly encourage you to set up an address and check it frequently, as important security alerts may be sent via email.

eStatements

You are able to view statements from the last 18 months in online banking. In addition, you are able to access your statements within the mobile app.

Mobile App

You will need to download the new mobile app. If you are a current mobile app user, the old app no longer works and should be deleted. 

SLFCU mobile app for iPhone    SLFCU mobile app for Android   

Mobile App Enhancements

The functionality and layout of the new mobile app is similar to the online version, providing a consistent experience however you access your accounts. Added functionality in the new app includes the ability to send and receive secure messages about your accounts, view eStatements, and update your contact information. 

You’ll also find a few new features unique to the mobile app – balance peek (viewing balances without logging in) and PIN, fingerprint, or Face ID® login. (Fingerprint and Face ID login are available on limited devices.)

Apple, the Apple logo, iPhone, iPad, and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.

Paying Bills

There are no changes to the way you pay bills in online banking. All of your existing bills and automatic bill payments transfered to the upgraded system and do not need to be set up again. Any bill payments scheduled to be sent during the system downtime were delivered.

Quicken® & Mint Integration - New 4/26 (Download Issues Resolved)

Quicken

April 2018: The Quicken download issues caused by the launch of the new online banking system have been resolved. Here’s what you need to know to connect or reconnect your SLFCU accounts:

If you have already downloaded and imported transactions into Quicken since March 13

  • To avoid downloading duplicate transactions, we recommend you take the following steps:
    • In each SLFCU deposit account within Quicken, delete the transactions you have downloaded since March 13, 2018; OR 
    •  Revert to a Quicken backup file that was saved prior to March 13, 2018. Note that if you have downloaded transactions from other financial institutions, those will also revert to the pre-March 13 status.

Web Connect Downloads from Online Banking (CSV, OFX, or QFX)

  • Before downloading the transactions from each SLFCU account, be sure to limit the date range to the transactions that occurred since your last download. To select a date range in the Accounts display, click the funnel icon to the right of the Search by Description field that is displayed just above the transactions. Next, click in the Date field and select Date Range, set the start and end dates of transactions to be downloaded, and then click Search. After you click the Search button, click the download icon and select your export format. The resulting download will be limited to the date range that you defined.

Express Web Connect Downloads directly from Quicken

  • For detailed instructions, please review the connection guides for Windows or Mac.
  • After you have reconnected and downloaded your transactions, please check to see that all transactions are displaying in Quicken. If a date range is missing, follow the instructions for Web Connect Downloads above to restore the missing transactions.
  • Note that Quicken will automatically download 90 days’ worth of transactions, so you may need to remove duplicates for dates prior to your last download.

Loan transactions will import differently.

  • Previously, loan transactions were separated into two transactions: a credit amount for the total loan payment and a debit amount for the interest paid. In the new system, you will see one credit transaction for the principal amount. Your loan balance will continue to display correctly.
  • You may manually enter the interest portion of your payment so that it is captured in Quicken. Then change the principal payment to the total payment amount to maintain the correct balance. You can find your interest payment amount and total payment amount within online banking.

Quicken Direct Connect is not available in the new system. Instead, the new system offers Express Web Connect (Windows), Web Connect (Windows), or Quicken Connect (Mac). Please see below for important changes to how your online banking username and password are stored in Quicken.

While most functionality remains the same, Express Web Connect and Quicken Connect do not permit you to make online transfers or to pay bills through Quicken using SLFCU’s bill pay system. To pay bills, you can log in to either the web or mobile version of online banking. Your bill payments will continue to be displayed when downloaded to Quicken.

QUICKEN CONNECTION METHODS

With Express Web Connect and Quicken Connect, Quicken stores your username and password in order to connect automatically with your financial institution accounts. Choosing to share your credentials is at your sole risk.

IMPORTANT NOTE ABOUT THIRD PARTY ACCOUNT AGGREGATION SITES

Members are responsible for protecting their home banking credentials. SLFCU strongly recommends you do not share your home banking credentials with any third parties; if you do decide to share, you do so solely at your own risk .

ALTERNATIVES TO AUTOMATIC CONNECTIONS

If you do not wish to provide your online banking credentials to third party sites, you may log in to online banking and download your transactions to a file, which can then be imported into Quicken or other aggregation services.

Quicken and the Quicken logo are trademarks or registered trademarks of Intuit Inc., in the United States and other countries.

  • For detailed instructions, please review the connection guides for Windows or Mac.
  • After you have reconnected and downloaded your transactions, please check to see that all transactions are displaying in Quicken. If a date range is missing, follow the instructions for Web Connect Downloads above to restore the missing transactions.
  • Note that Quicken will automatically download 90 days’ worth of transactions, so you may need to remove duplicates for dates prior to your last download.
    • Previously, loan transactions were separated into two transactions: a credit amount for the total loan payment and a debit amount for the interest paid. In the new system, you will see one credit transaction for the principal amount. Your loan balance will continue to display correctly. You may manually enter the interest portion of your payment so that it is captured in Quicken.
    • For detailed instructions, please review the connection guides for Windows or Mac.
    • After you have reconnected and downloaded your transactions, please check to see that all transactions are displaying in Quicken. If a date range is missing, follow the instructions for Web Connect Downloads above to restore the missing transactions.
    • Note that Quicken will automatically download 90 days’ worth of transactions, so you may need to remove duplicates for dates prior to your last download.


Mint Integration

There may be a delay of up to a week after the upgrade goes live before you are able to connect to online banking from budgeting and aggregation tools such as Quicken and Mint.

IMPORTANT NOTE ABOUT THIRD PARTY ACCOUNT AGGREGATION SITES

Members are responsible for protecting their home banking credentials. SLFCU strongly recommends you do not share your home banking credentials with any third parties; if you do decide to share, you do so solely at your own risk.

Savings Goals

Set goals tied to a savings account, and the system will let you know how much you’ll need to save each month and also help you track your progress.

System Requirements

The following systems are supported.

Computer browsers

  • Google Chrome: Latest 2 versions
  • Firefox: Latest 2 versions
  • Internet Explorer: v11
  • Microsoft Edge: Latest 2 versions
  • Safari: Last 2 major versions

Computer operating systems

  • Windows: versions that are still supported by Microsoft and support a browser listed above
  • OSX / MacOS: versions that are still supported by Apple and support a browser listed above

Mobile browsers

  • Chrome for Android: Last 2 major versions
  • Mobile Safari for iOS: Last 2 major versions

Mobile operating systems

  • Apple (iOS): iPhones, iPads, and iPod Touches running iOS 10 or newer. Going forward the app will only be supported on the two most recent major versions of iOS.
  • Android: Android devices running Android version 5.0 (Lollipop) and newer
Text Message Banking

Text message banking has been replaced with “balance peek” in the mobile app, which allows you to check your account balance without logging in. Notifications, including a daily summary of account balances, are also available via text.

Transaction Categories

Some of your purchases and other transactions will be categorized automatically, but you may also do this manually. You may also move transactions that are not automatically categorized the way you’d like, create custom categories, and split transactions. Transactions carried over from CU@home were not categorized automatically; this function applies only to new transactions.

Transfers

Scheduled transfers to accounts within SLFCU, whether single or recurring, were moved into the upgraded system so you won’t have to set them up again. Transfers to/from accounts at other financial institutions did not move into the new system and need to be recreated.

There are two simple ways to transfer money in the new system – a quick transfer or a classic transfer. Learn more.

 

Two-factor Authentication

To enhance security, you can opt to receive a text, an email, or a voice call to verify identity after entering your username and password. Learn more.

URL

The URL, or web address, has changed for the upgraded system. The new URL is https://online.banking-slfcu.org.

If you have bookmarked the old online banking URL, we recommend that you update your bookmark or access online banking from slfcu.org.

Username and Passwords

Your username and password did not change. You can use your current online banking username and password to access the new system.

Password requirements are stricter in the new system, requiring a minimum of eight characters (and a maximum of 32 characters), with a combination of letters and numbers. Some special characters are permitted.

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