Learn important information about the various aspects of the new online banking system.
WHAT WILL NOT CHANGE
- Your username and password will not change. You will use your current online banking username and password to access the new system.
- The bill pay system is not changing. Payments you have already scheduled will continue to be made.
- Transfers you have already scheduled, both within SLFCU accounts and to/from other financial institutions, will continue to be made.
- Business Online is not changing at this time. Watch for information about a Business Online upgrade which will occur in late 2018.
WHAT WILL CHANGE
- The new system will require you to enter a valid email address when you first log in. This is for your safety and security, to ensure that important messages and alerts reach you in a timely manner.
- You will need to set up new alerts, security questions, and transaction categories.
You may nickname your accounts. If, for example, you’ve opened additional savings accounts for specific purposes, you can give them more meaningful names, such as Down Payment or Holiday Savings.
In the upgraded system, alerts will be located under the notifications tab.
Existing alerts will not transfer to the new system, so you will need to set up the alerts you would like to receive. The new alerts system offers many more options, all of which are described in detail once you log in. You can also choose to receive alerts via email, text message, push notification, or all three. (You must install the mobile app to receive push notifications.)
Even if you do not set alert preferences, you may receive security-related email alerts. These are sent to the email address you provide or confirm at your first login.
SLFCU’s online banking can help you manage your budget. You can set up monthly budget limits in various categories, and the system will track your spending. Most of your purchases will be categorized automatically, but you may also categorize transactions manually, move transactions that weren’t categorized the way you’d like, create new categories, and split transactions between multiple categories.
Set alerts so you’ll be notified when you exceed your budget or a specific spending category.
Set your background to a decorative theme, and arrange your widgets (such as accounts and transfers) so the features you use regularly are the most accessible. You may also nickname and color code your accounts.
There will be no change to the way you deposit checks. You may continue to scan your check and deposit it through your computer, or take a picture of the check with your phone and deposit it through the mobile app.
An email address is required to use the upgraded online banking system. You will be prompted to enter or confirm your email address before you can view your accounts.
A current, working email is necessary for security reasons. If you do not have an email address, there are many services that offer free email addresses; we strongly encourage you to set up an address and check it frequently, as important security alerts may be sent via email.
You will continue to be able to view statements from the last 18 months in online banking. In addition, you’ll be able to access your statements within the mobile app.
Once the new system is live, you will need to download the new mobile app. If you are a current mobile app user, the old app will no longer work and can be deleted. Links will be available from the SLFCU website once online banking launches.
Mobile App Enhancements
The functionality and layout of the new mobile app is similar to the online version, providing a consistent experience however you access your accounts. Added functionality in the new app includes the ability to send and receive secure messages about your accounts, view eStatements, and update your contact information.
You’ll also find a few new features unique to the mobile app – balance peek (viewing balances without logging in) and PIN or fingerprint login. (Fingerprint login is available on limited devices.)
There will be no changes to the way you pay bills in online banking. All of your existing bills and automatic bill payments will transfer to the upgraded system and will not need to be set up again. Any bill payments scheduled to be sent during the system downtime will be delivered.
Quicken Direct Connect will no longer be available in the new system. Instead, the new system offers Express Web Connect (Windows) or Quicken Connect (Mac). Please see below for important changes to how your online banking username and password are stored in Quicken.
While most functionality will remain the same, Express Web Connect and Quicken Connect do not permit you to make online transfers, or to pay bills through Quicken using SLFCU’s bill pay system. To pay bills, you can log in to either the web or mobile version of online banking. Your bill payments will continue to be displayed when downloaded to Quicken.
There may be a delay of up to a week after the upgraded system goes live before you are able to connect to online banking from Quicken.
QUICKEN CONNECTION METHODS
With Express Web Connect and Quicken Connect, Quicken stores your username and password in order to connect automatically with your financial institution accounts. Choosing to share your credentials is at your sole risk.
IMPORTANT NOTE ABOUT THIRD PARTY ACCOUNT AGGREGATION SITES
Members are responsible for protecting their home banking credentials. SLFCU strongly recommends you do not share your home banking credentials with any third parties; if you do decide to share, you do so solely at your own risk .
ALTERNATIVES TO AUTOMATIC CONNECTIONS
If you do not wish to provide your online banking credentials to third party sites, you may log in to online banking and download your transactions to a file, which can then be imported into Quicken or other aggregation services.
Quicken and the Quicken logo are trademarks or registered trademarks of Intuit Inc., in the United States and other countries.
There may be a delay of up to a week after the upgrade goes live before you are able to connect to online banking from budgeting and aggregation tools such as Quicken and Mint.
IMPORTANT NOTE ABOUT THIRD PARTY ACCOUNT AGGREGATION SITES
Members are responsible for protecting their home banking credentials. SLFCU strongly recommends you do not share your home banking credentials with any third parties; if you do decide to share, you do so solely at your own risk.
Set goals tied to a savings account, and the system will let you know how much you’ll need to save each month and also help you track your progress.
The following systems are supported.
- Google Chrome: Latest 2 versions
- Firefox: Latest 2 versions
- Internet Explorer: v11
- Microsoft Edge: Latest 2 versions
- Safari: Last 2 major versions
Computer operating systems
- Windows: versions that are still supported by Microsoft and support a browser listed above
- OSX / MacOS: versions that are still supported by Apple and support a browser listed above
- Chrome for Android: Last 2 major versions
- Mobile Safari for iOS: Last 2 major versions
Mobile operating systems
- Apple (iOS): iPhones, iPads, and iPod Touches running iOS 10 or newer. Going forward the app will only be supported on the two most recent major versions of iOS.
- Android: Android devices running Android version 5.0 (Lollipop) and newer
Text message banking will be replaced with “balance peek” in the mobile app, which allows you to check your account balance without logging in. Notifications, including a daily summary of account balances, are also available via text.
Most of your purchases and other transactions will be categorized automatically, but you may also do this manually, move transactions that are not automatically categorized the way you’d like, create custom categories, and split transactions. Transactions carried over from CU@home will not be categorized automatically; this function applies only to new transactions.
Transfers that have already been scheduled, whether single or recurring, will be moved into the upgraded system so you won’t have to set them up again. Transfers to/from your accounts at other financial institutions will also be performed in the Transfers section of online banking, making it even easier to manage your money.
To enhance security, you can opt to receive a text, an email, a voice call, or a combination of the above to verify identity after entering your username and password.
The URL, or web address, will change for the upgraded system. If you have bookmarked the current URL (www.cu-athome.org), we recommend that you update your bookmark or access online banking from www.slfcu.org.
Your username and password will not change. You can use your current online banking username and password to access the new system.