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Sandia Laboratory Federal Credit Union Sandia Laboratory Federal Credit Union Go to main content
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New online banking is here!

Upgrade FAQs

Get answers to frequently asked questions about the online banking upgrade.

Will Business Online be upgraded as well?

Business Online is not changing at this time. Watch for information about a Business Online upgrade in late 2018.

Do I need to download a new app?

You do need to download the new mobile app. Get it from your device's app store: 

SLFCU mobile app for iPhone    SLFCU mobile app for Android   

Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.

Do I need to change my username and password?

Your username and password did not change. You can use your current online banking username and password to access the new system.

What is balance peek?

Track your funds on the go. You can view available balances without signing in to the mobile app.

Do I need to set up all of my bills in the bill pay system again?

No, the bill pay system remains the same.You do not need to set up billers or recurring payments. Any bill payments scheduled to be sent during the system downtime were delivered.

Does the upgraded online banking system require an email address?

The new system requires a valid email address.

This is for your safety and security, to ensure that important messages and alerts reach you in a timely manner. If SLFCU has your email address, it will be displayed during your initial login; if we do not have a valid email address in our system, you will be prompted to provide one.

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