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Our Contact Center is experiencing longer than usual wait times and occasional loss of audio by the caller or the SLFCU representative. If this happens to you when speaking with our Contact Center, please remain on the line as the audio is often re-connected. If your call is disconnected, an SLFCU representative will call you back. We are working diligently to resolve this issue and thank you for your understanding and patience.

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Planning a Trip? Notify SLFCU to Keep Your Cards Safe and Working5/25/2022

Your SLFCU credit and debit cards are protected by a system that detects unusual patterns of activity. Please let us know when you are planning a trip, especially one that will take you outside of the country. You can use your SLFCU debit card anywhere Mastercard® is accepted worldwide to pay for purchases or to order local currency from your SLFCU branch.

WHEN SUBMITTING A TRAVEL ALERT, PLEASE PROVIDE:

  • Complete credit card or debit card numbers
  • States or countries to which you will be traveling
  • Dates on which you will begin and end travel

We will make a note on your account to help ensure transactions are approved and to minimize the need for phone calls to verify transactions against fraud. Notify us of your travel plans by calling 505.293.0500 or 800.947.5328, using Card Controls, sending us a secure message in online or mobile banking, or by visiting any branch.

Note: You can use Card Controls to submit travel notices for SLFCU credit cards only. To submit a travel notice for an SLFCU debit card, please send us a secure message via online banking.

To use Card Controls to submit a travel notice for your SLFCU credit card, log into online or mobile banking and select the card for which you wish to submit the notice and click the drop-down arrow next to Travel Notices. Enter your travel start and end dates and click Save to complete the submission.

If activity is detected outside of your normal pattern, we will call you to verify if a purchase is legitimate. Providing us with your current cell phone number allows us to reach you when you’re away from home.

Please note: Some non-U.S. ATMs may not allow access to your SLFCU savings account(s). If you will be traveling outside of the country, SLFCU recommends that you have a debit card attached to a checking account, and/or use a credit card for purchases/transactions.



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