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New Online Banking: Answers to Your Questions on 11/27/2017

We are in the process of upgrading to a new online banking system that will provide easier navigation, enhanced functionality, improved design, and a unified experience across desktop and mobile devices. Here are some answers to questions and comments we’ve received about the online banking upgrade.

WHEN WILL WE SWITCH TO THE NEW SYSTEM?

The upgrade will occur in early 2018. As we get closer to the change, we will announce a more specific timeframe.

WHY DO I NEED TO GIVE SLFCU MY EMAIL ADDRESS?

A current, working email is necessary for security reasons. You will be prompted to enter or confirm your email address in the new system before you can view your accounts.

If you do not have an email address, there are many services that offer free email addresses; we strongly encourage you to set up an address and provide it to SLFCU, as important security alerts may be sent via email.

WILL THE NEW SYSTEM WORK WITH QUICKEN®?

Yes, you will still be able to download and view your transactions in Quicken. However, Quicken Direct Connect will no longer be available in the new online banking system. If you currently use Direct Connect, you will need to change your Quicken connection method to Express Web Connect (Windows) or Quicken Connect (Mac) after the new system has launched.

IS BUSINESS ONLINE CHANGING, TOO?

Business Online is not changing at this time. Watch for information about a Business Online upgrade in late 2018.

WHERE CAN I GET MORE INFORMATION?

Go to slfcu.org/OnlineUpgrade for regular updates during and after the upgrade.


Quicken and the Quicken logo are trademarks or registered trademarks of Intuit Inc., in the United States and other countries.

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