Recent data breaches have caused intense concern from consumers. The Consumer Financial Protection Bureau recommends the following steps to protect yourself:
- Monitor your accounts for unauthorized charges or debits. Review your accounts regularly using CU@home Online, or at a minimum examine your monthly statements closely. Report even small problems immediately as some thieves may process a small charge or debit just to see if the account is live, or whether the consumer notices. Fraudulent charges may occur many months after information is stolen.
- Alert SLFCU immediately if fraud is suspected. If fraudulent charges appear, contact SLFCU to cancel your current card before more transactions come through. Under federal law and other applicable rules, you are generally not responsible for unauthorized debits or charges to credit or debit card accounts, as long as they are reported within 60 days of the fraudulent activity.
- Follow up and maintain records. If you contact SLFCU or any other company regarding fraud, write down the dates on which calls are made and keep this information in a file. If you send a secure message through CU@home, be sure to keep a copy for your own records.
- Avoid scams that ask for personal information by email or phone. A common scheme, known as “phishing,” involves a scammer contacting a consumer by email or phone and asking to verify account information. SLFCU will never ask for account information through email. If you receive this type of email, please alert SLFCU. If you receive this type of phone call, ask for a call back number, hang up, and call SLFCU back directly. If it was a legitimate phone call, we will be able to connect you to the party who called you.
- Sign up for eStatements and eNotices. By signing up for eStatements and eNotices, you keep sensitive financial information out of your mailbox, which is an easy target for identity thieves. You’ll also receive an email notice of overdrafts on your account rather than a paper letter, which can help you act sooner if your account information has been stolen and used.
SLFCU has a commitment to investigate charges and respond quickly. You have a right to see the results of SLFCU’s investigations, should you need to keep them for your records. If you are ever concerned for the safety or security of your account information, please contact us right away at 505.293.0500 or 800.947.5328.
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