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Due to a high volume of secure messages to our Contact Center, responses are taking longer than usual. Thank you for your patience as we work to assist members as quickly as possible.

Learn how SLFCU’s transactional system upgrade may have affected you; see answers to frequently asked questions.

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Automated Phone Access

Automated phone banking provides telephone access to your accounts and allows you to check balances, transfer money, and more. You can use automated phone banking even when the Contact Center is closed. See the availability schedule for times when the system may not be available.

Both the Contact Center and our automated phone banking system can be reached by calling 505.293.0500 or 800.947.5328. Press 0 to speak to a representative.


USING AUTOMATED PHONE BANKING

You can select preferences within the automated phone banking system, such as touchtone or speech commands, text options, and a male or female voice. The system will also recall your usage pattern and provide options based upon it.

Use Automated Phone Banking to:

  • Check a balance
  • See if a deposit has been made
  • Make a transfer
  • Cancel a recurring transfer
  • Report a lost or stolen card (24/7)
  • Make a loan or credit card payment from an SLFCU checking or savings account
  • Get a history of transactions
  • Check branch hours or locations
  • Access previous or current tax year information

Talk to a Contact Center Representative to:

  • Apply for a loan or credit card
  • Change your address
  • Request a statement copy
  • Research disputes
  • Stop a payment
  • Set up a wire transfer
  • Open an IRA
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