Easy Access to Your Cash
SLFCU’s free checking accounts come with a complimentary no-fee Mastercard® debit card. You can use it to make purchases anywhere Mastercard is accepted and withdraw cash at 28,000 surcharge-free ATMs nationwide.
Apple Pay® is available for SLFCU debit cards. Learn more about mobile wallets.
Our debit cards are protected with EMV chip technology and also have a magnetic stripe so you can shop with merchants that do not have chip-enabled payment terminals. Use your debit card with the CardNavSM card control app for additional protection against fraud.
Activate your debit card: 800.947.5328
Report a lost or stolen debit card: Call 800.947.5328 during SLFCU business hours.
If you receive a call regarding a blocked transaction on your personal debit card, please call 888.241.2440.
To change your debit card PIN, visit any SLFCU branch or CU Anytime ATM.
Apple, the Apple logo, and Apple Pay are trademarks of Apple Inc., registered in the U.S. and other countries.
Help protect your SLFCU debit card from fraud with the CardNavSM app.
- Turn your debit card on and off to control when it can be used.
- Set location controls so your card can only be used within specified geographical areas or only when it’s near your mobile phone.
- Define how your card can be used – within specified spending limits, for certain categories of purchases, and more.
- Receive alerts when your card is used.
Available for your Apple® or AndroidTM smartphone. Learn more about CardNav.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
Android, Google Play, and the Google Play logo are trademarks of Google LLC.
Using Your Card When You Travel
Notify SLFCU of travel plans to keep your cards safe and working.
Your SLFCU credit card and debit card are protected by a system that detects unusual patterns of activity. Please let us know when you are planning a trip, especially one that takes you outside the U.S.
When activity is detected outside of your normal pattern, you’ll receive a phone call to verify the purchase is legitimate. Please provide us with your cell phone number so we can reach you when you’re away from home.
Card fraud is a widespread problem that you can help prevent. Call us at 505.293.0500 or 800.947.5328 or send a secure message in online banking, and we will make sure your cards are safe and continue working when you leave home.
Please provide the following information:
- Complete credit card or debit card numbers
- Countries to which you will be traveling
- The dates on which you will begin and end travel
Using your Visa or Mastercard® credit card to make purchases overseas is a smart move. You'll be charged only the official exchange rate, plus a 1% international transaction fee.
Use your debit card worldwide anywhere Mastercard is accepted to pay for your purchase or get local currency from your checking account.
Please note that some foreign ATMs may not allow access to savings accounts. If you will be traveling outside the U.S., SLFCU recommends that you have a debit card attached to a checking account or use a credit card for purchases/transactions.
Mastercard® Zero Liability means you won’t be responsible for any fraudulent activity on a lost or stolen card if you report it to SLFCU promptly.
Mastercard Zero Liability Policy
Report a lost or stolen card: Call 800.947.5328.
Should you find a lower price for a new item within 60 days from the date of purchase using your eligible Mastercard, you may be reimbursed for the price difference.
Doubles the original manufacturer’s or store brand warranty for up to one year when you pay with your eligible Mastercard.
If you become dissatisfied with a product you purchase using your eligible Mastercard within 60 days of purchase and the store will not accept a return, you may be eligible for a refund for the cost of the product up to $250.
MASTERCARD ID THEFT PROTECTION™
Mastercard’s Id Theft Protection monitors your online identity and sends you an alert if it detects that your personal information has been exposed to potential fraud or theft. There is no charge to use this service. Members with an SLFCU Mastercard Debit Card may register for the service at mastercardus.idprotectiononline.com. The service will monitor the information you choose to provide, including:
- Credit and debit cards
- Social Security Number
- Passport number
- Financial account information
- Email addresses
- Medical information
If Mastercard identifies a security issue, you’ll receive an email alert that includes details about following up with an Identity Theft Specialist.
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