CARD CONTROLS

Help protect your SLFCU debit card from fraud with the CardNav^SM app.

• Turn your debit card on and off to control when it can be used.
• Set location controls so your card can only be used within specified geographical areas or only when it’s near your mobile phone.
• Define how your card can be used – within specified spending limits, for certain categories of purchases, and more.
• Receive alerts when your card is used.

Available for your Apple^® or Android^TM smartphone. Learn more about CardNav.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
Android, Google Play, and the Google Play logo are trademarks of Google LLC.

Using Your Card When You Travel

Notify SLFCU of travel plans to keep your cards safe and working.

Your SLFCU credit card and debit card are protected by a system that detects unusual patterns of activity. Please let us know when you are planning a trip, especially one that takes you outside the U.S.

When activity is detected outside of your normal pattern, you’ll receive a phone call to verify that the purchase is legitimate. Please consider providing us with your cell phone number to help us reach you when you’re on the road. 

Card fraud is a widespread problem that you can help us to prevent. Call us at 505.293.0500 or 800.947.5328 or send a secure message in online banking and we will make sure your cards are safe and continue working when you leave home.

Please provide the following information:

• Complete credit card or debit card numbers
• Countries to which you will be traveling
• The dates on which you will begin and end travel

Using your Visa or Mastercard^® credit card to make purchases overseas is a smart move. You'll be charged only the official exchange rate, plus a 1% international transaction fee.

Use your debit card worldwide anywhere Mastercard is accepted and pay for your purchase or get local currency from your checking account.

Please note that some foreign ATMs may not allow access to savings accounts. If you will be traveling outside the U.S., SLFCU recommends that you have a debit card attached to a checking account or use a credit card for purchases/transactions. 

CONVENIENT ATM LOCATIONS

ZERO LIABILITY

Mastercard^® Zero Liability means you won’t be responsible for any fraudulent activity on a lost or stolen card if you report it to SLFCU promptly.

Mastercard Zero Liability Policy
Report a lost or stolen card: Call 800.947.5328.  

PRICE PROTECTION 

Should you find a lower price for a new item within 60 days from the date of purchase using your eligible Mastercard, you may be reimbursed for the price difference.

EXTENDED WARRANTY

Doubles the original manufacturer’s or store brand warranty for up to one year when you pay with your eligible Mastercard.

MASTERCARD^® IDENTITY THEFT ALERTS

Mastercard’s Identity Theft Alert program monitors your online identity and sends you an alert if it detects that your personal information has been exposed to potential fraud or theft. There is no charge to use this service.  Members with an SLFCU Mastercard Classic Credit Card or SLFCU Debit Card may register for the service at www.mastercard.us/idtheftalerts. The service will monitor the information you choose to provide, including:

• Credit and debit cards
• Social Security Number
• Driver’s license number
• Passport number
• Financial account information
• Email addresses
• Medical information

If Mastercard identifies a security issue, you’ll receive an email alert that includes details about following up with an Identity Theft Specialist.

Guide to Debit Card Benefits