New Bill Pay System in Online and Mobile Banking
Bill Pay moved to a new system on December 7, 2023 to provide members with new and enhanced bill payment functionality.
WHAT MEMBERS NEED TO KNOW
- Member data moved to the new system between December 5-7, 2023.
- eBills functionality (electronic versions of paper bills that deliver directly to online banking) is currently in development. A message will be posted in online and mobile banking when it is available.
- The limit for a single Bill Pay transaction is $10,000. The daily maximum across all Bill Pay transactions is $20,000.
- With the exception of eBills payment history, Bill Pay history from the past six months can be accessed by logging to online or mobile banking, selecting Bill Pay, then selecting the History tab within the Bill Pay feature.
HAVE QUESTIONS OR NEED ASSISTANCE?
If you have a question that is not addressed in the Frequently Asked Questions below, please reach out. We are here to help.
- Phone: Call us during business hours at 505.293.0500 or 800.947.5328.
- Email: Send an email to ebranch@slfcu.org.
- Chat: In online or mobile banking, click the “Chat with SLFCU” button on the bottom right-hand side of the screen. Assistance is available Monday to Friday, 8:30 a.m. to 5:30 p.m. MT, and on Saturdays from 8:30 a.m. to 1:30 p.m. MT. Wait times will vary based on demand.
- Secure message: Send us a message in online or mobile banking. Click “More” then “Message Center” to get started.
- Visit: Stop by a branch to discuss your needs.
FREQUENTLY ASKED QUESTIONS
To provide enhanced functionality to members, the Bill Pay function in SLFCU online and mobile banking moved to a new system on December 7, 2023.
Members who have previously used Bill Pay functionality do not need to re-enroll in the new system. Recurring payments previously set up in Bill Pay moved into the new system, as did data/history from the previous system.
eBills functionality (electronic versions of paper bills that deliver directly to online banking) is currently in development. A message will be posted in online and mobile banking when it is available.
With the exception of eBills payment history, Bill Pay history from the past six months is available in online and mobile banking.
No. Transfers are managed in a different part of SLFCU online and mobile banking and were not affected by the Bill Pay conversion.
Scheduled payments that were previously created in Bill Pay continue to be available in the new system. To schedule additional bill payments, click or tap on “Transfer & Bill Pay” in SLFCU online banking.
The limit for a single Bill Pay transaction is $10,000. The daily maximum across all Bill Pay transactions is $20,000.
eBills functionality (electronic versions of paper bills that deliver directly to online banking) is currently in development. A message will be posted in online and mobile banking when it is available.
eBills did NOT convert to the new Bill Pay system and will need to be set up again there once they are available in the Bill Pay function.
With the exception of payments scheduled for eBills, recurring/scheduled payments previously set up in online banking moved to the new Bill Pay system.
In the new Bill Pay system, only one recurring payment per payee is allowed. This means that only one of your existing recurring payments per payee converted to the new Bill Pay system (if you had had more than one in the previous system).
Please review your recurring payments in Bill Pay and make adjustments as necessary. If you make more than one payment to a payee, you can set one of them up as a recurring payment and schedule as many one-time payments to that same payee as are needed.
With the exception of eBills payment history, your past transactions are available in online and mobile banking. To access your history, log in to online or mobile banking and select More > eDocuments, then select the month you wish to view.
The new system uses the same technology platform that the rest of SLFCU’s online and mobile banking system uses. Because it will be fully integrated technology (unlike the previous system), we believe members will find it easier to use. Benefits include:
- New Look: The way members pay their bills online will be clearer and easier to use.
- Better Technology: Improved administrative functions for employees who support Bill Pay.
- Staying Current: We’re building a solution that works today and can be adapted in the future.